Help – buy-japan

24/7 Support

Need help?

Product Information

We provide detailed product information on each of our listings, including ingredients, materials, and dimensions. If you have any questions or concerns about a product, please don’t hesitate to contact us.

Shipping and Delivery

We offer worldwide shipping and work with reliable carriers to ensure timely and secure delivery. If you have any questions about shipping costs or delivery times, please check our shipping page or contact us for assistance.

Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy. Please see our return policy page for more information on how to initiate a return or contact us for assistance.

FAQ

What is your return policy?

We offer a 30-day return policy for all products purchased from our store. The product must be unopened, unused, and in its original packaging to be eligible for a refund. Please note that shipping fees are not refundable.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email that you can use to track your package. You can also check the status of your order by logging into your account on our website.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on the destination. Please check our shipping page for more information.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay for online purchases. If you prefer to pay by bank transfer or another method, please contact us for assistance.

How do I contact customer support?

You can contact our customer support team via email or through the contact form on our website. We strive to respond to all inquiries within 24 hours and are committed to providing prompt and helpful assistance.

buy-japan